Disgusting service after 30 years I am done

***** COMPLAINT I was pleased i saw a response from you on the 20th, since then no reply has been received to this important company. I firstly reported ***** on Monday of this week 18 July of others using my DSTV account to rent movies after receiving a message to tell me i had just rented a movie, and to be clear, i have no other persons in my home including a domestic and no other person other than multichoice have the details that you use to verify who and what is my account. Further i reported to you several times that on receiving my new explora ulta right at the time, it just came out, how i rented movies all of sudden changed, there was no longer a need to put in a code, i would just select dstv account and the movie would play. I have reported this numerous times and told i dont know what i am talking about - noone listens. However, this has not been a problem until this week. On Monday 20th i reported ***** to Sybolile Mombella - who advised he would log a call and come back to me the next day. he didnt. On Wed the 21st i received another sms advising me another movie had been rented and this was not me. I phoned and reported it again. i received a really rude customer agent who accused me of not knowing what i was talking about. That it must be one of my children or family members - again i reported not the case. After getting angry i demanded to speak to a supervisor. I then was passed to Naomi Hlapa who reported herself as a senior consultant who apologised. She provided another refer number ***i692, she says the ***** is coming from my second decoder (which is even more of a joke as this was the decoder i was sold directly by multichoice when my last decoder failed). I re-explained the same issues above, she told me the same its not possible. i reexplained, i live on my own etc etc read the above. And told her if it could not be solved the next day given the serious nature of what i was reporting if multichoice cant manage my data effectively then my account was to be closed. She promised to call me to give me an update even it was not resolved and you guessed out - she failed to call. My PA service called the next day and spoke to aphumle mzingeli new ref number ***i694 - told my pa issue not resolved. I called again the next day after deciding clearly the decoder must be changed to resolve this - so i went and brought a second brand new ultra and called the installer to put this in - which he did. I called to cancel the old decoder and put in the new decoder. And tested the box office facility. Good news is that now the new decoder is in - i cant rent a movie automaticlaly. good news - now it doesnt work at all - sending an sms doesnt work - sending a code doesnt work - and the system reports server error. I ask the same agent what is happening with my query and am told again by a siphiwe ngwenya repeatedly that i also dont know what i am talking about - the ***** problem is with me and not with multichoice it is someone in my home. I demand to speak to a manger - no manger available EVER, its amazing i find it so interesting that there are no managers or supervisors that run multichoice - eventually after refusing to leave i am told a rodney pillay will call me apparently he is the manager - no called received from Rodney. Why am i making a big thing about this ANY COMPANY IN THIS DAY AN AGE IS INTERESTED IN ***** ON THEIR ACCOUNT - and why you are are not taking this seriously and why you think that telling your customer continually they dont know what they are talking about is good customer service this is customer bullying.