Disgusting service

Dstv customer service is pathetic and most frustrating to say the least. Since this morning the screen is showing an E33-0 error. The error says dstv is confirming the subscription and it will be a few minutes. That's since this morning, it's now 15:20 in the afternoon. We tried clearing it via whattsapp but the OTP they claim to have sent never came through and this was done at least 4 times. We then called them on *** ( which costs) ans spoke to a person who said her name is UNathi but refused to give her surname saying, it's against the rules to give out their surname. She couldn't clear the error and said the box should be taken to multi choice to be checked. The signal was not coming through. This seems to be a problem on their side, everything else is functioning fine on the box with the exception of the package we paying for every month. When asked for her supervisor, she seemed confused if it's a male or female then just put us on hold continuously. Disgusting service. And why hide your surname, you ask ur customers for their full names, ID numbers and phone numbers but refuse to let them know the full name of the person they talking to, then the rude disrespectful behaviour of your customer service staff on top of that. So we are now paying for a service we not getting.