DISGUSTING SERVICE

Our extra view pvr was faulty and we pay insurance on both decoders. We took the device to N1 city multichoice on saterday and they replaced it with an explora. They have informed us that there will be no charge as the insurance covers it and we received a voucher. They also told us that they will give our details to a registered installer. It is Monday and not a word from dstv! When i phoned, i was told that i wasnt supposed to get a voucher because its an extra view!! Nobody seems to want to listen to me as it seems like they have a set script that they follow for certain queries. They gave me a number of an installer and when i phoned, i was informed that he has to charge us because they dont cover extra view. So...we are paying for xtra view plus insurance, but for the past 3 days there was no extra view. I'm sure they will not deduct that from the premium! We've been subscribers for 15 years already and this is the type of service that you get...just a run-around between multichoice & installers. Really pathetic!! No wonder people cancel their subscriptions & go to Netflix.