Disgusting service!

Dstv is generally the worst but this time they have hit an all time low. 8 August my dad paid R155 for dstv and last week Monday his dstv was cut off. He asked me to check because I check everything as he is old and not tech savvy. We sent an email and asked to have the insurance canceled because he didn't know what I was talking about when I told him about the insurance. I then sent an email saying that I need to be sent a xall recording of him agreeing to that insurance and if he understood everything. My dad has not received a call from the insurance department and as it stands he has insurance that he knows nothing about. No communication from DSTV and no response on what will happen going forward. My dad still doesn't have dstv. We are waiting for the call recording to be sent through and the insurance to be removed from his account that I have stated on query ***0 and ***6