SM
Siphelele M
1 reviews | Active since Jul 2014
23 Jan 2023, 07:31
Disgusting service!!!!
What a terrible experience!! My husband paid DSTV via EFT on the 3rd January 2023 BUT....The entire month we have been getting disconnected due to "non-payment", once they've disconnect us we contact their customer care or chat via whatsapp and each time we do they request for POP to be sent to their proof of payment email address. They then reconnect us and tell us that they will request finance to update our account. They give us 3 days to watch before they disconnect us again, we would then follow the same steps its frustrating. I understand now why most people just live on streaming, this is nonsense!!!
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
23 Jan 2023, 07:39Hi Siphelele,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply23 Jan 2023, 07:39
Official
Hi Siphelele,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
SM
Siphelele M's updateReviewer Update
29 Jan 2023, 08:56So last week when I wrote this review my service was off, I spoke to someone at DSTV and followed the above steps/criteria of sending POP and and... I was then told that my service keeps being cut off due to system faults.
As I'm typing this reply my service is off again!!!!!!!!!!!!!!!!! for the 8th time this month, I must again use my airtime and data to contact and send POP's because the ones I sent have not been viewed. Its been the longest most frustrating month with this, if its not load shedding its DSTV!!!!! People must stop sleeping on the job, if the problem is the system, FIX IT!!!!!!!!!!!!!!!!
As I'm typing this reply my service is off again!!!!!!!!!!!!!!!!! for the 8th time this month, I must again use my airtime and data to contact and send POP's because the ones I sent have not been viewed. Its been the longest most frustrating month with this, if its not load shedding its DSTV!!!!! People must stop sleeping on the job, if the problem is the system, FIX IT!!!!!!!!!!!!!!!!
SM
Siphelele M's update29 Jan 2023, 08:56
Reviewer Update
So last week when I wrote this review my service was off, I spoke to someone at DSTV and followed the above steps/criteria of sending POP and and... I was then told that my service keeps being cut off due to system faults.
As I'm typing this reply my service is off again!!!!!!!!!!!!!!!!! for the 8th time this month, I must again use my airtime and data to contact and send POP's because the ones I sent have not been viewed. Its been the longest most frustrating month with this, if its not load shedding its DSTV!!!!! People must stop sleeping on the job, if the problem is the system, FIX IT!!!!!!!!!!!!!!!!
As I'm typing this reply my service is off again!!!!!!!!!!!!!!!!! for the 8th time this month, I must again use my airtime and data to contact and send POP's because the ones I sent have not been viewed. Its been the longest most frustrating month with this, if its not load shedding its DSTV!!!!! People must stop sleeping on the job, if the problem is the system, FIX IT!!!!!!!!!!!!!!!!