disgusting service

<p> <br />I'm really digusted with the service I've been getting from Multichoice since the Saturday since the Explora software glitch. The call centre agents instructed me to reset my Explora, now i'm unable to use both my Extraview decoders at the same time.<br /> <br />I've spent endless hours on the phone, but it seems there's not telephonic technical support available to assist with my issue. Instead I am being advised I need to get an installer out to fix the issue, this callout billed to me. How is this fair since we as customers were not responsible for this widespread software mess up.<br /> <br />spoke to an agent called Patricia that was extremenly unhelpful, call ********** 7-i135</p>