Disgusting service

I had a problem with my dstv now web profile all the channels were not being displayed. I then called the call center they told me that my package was on the dstv access , I told them that's not right I have always been on compact plus. the agent then tells me I need to pay 529 then my package will be upgraded which I then pay so i call the call center again they then tell me my package has been updated but It wasn't updated on my dstv now . i try again to call the call center to ask them to fix it and the agents drops the line on me! i call in again hoping to get to a agent who loves giving good customer service unfortunately not I get through to SIWENZAMHLE KLAAS who gave me the worse service I have ever experienced in my life firstly he gives me attitude when I explained my situation to him he then tells me to delete my dstv now app then re download it I then tell him I am watching it through the website on my laptop I can't delete the website lol he insists I can.l, so I to speak to a manager because at this point i was just tired of fighting for good service he puts me on hold for a whole hour only to drop the line on me I am done with dstv