Disgusting Service

I have been battling almost a year to get you to credit the R214 you billed at your mistake. There was issues with my billing date we never knew which date to pay by as it changed. We were full Premium paying clients with extra view for years. Covid happened and lock down ALL the lower packages where upgraded free of charge. I know this be a use my Sister Brother Mother all got free extra channels. Now I ask you this Again what did the Premium paying clients get 0 / NOTHING. When I canceled I payed a month In advance and told client services to cut out connection at the end of our billing cycle. Something that never happened. Few days into the month I phoned and informed you that you have not cut my connection yet in which you told me I owe you R214 for the days I was connected in the new month. I told them I refuse to pay for there mistake. I didn't have to phone them and tell them they haven't disconnected us yet. I had numerous promises by customer service that they will sort it out. Still nothing sorted. So I sit with a heavy heart as I went in to DSTV George to ask them to help sort out. ILZA Thompson spoke to Tracey Khunou to try sort out. I explained my frustration and disappointment in DSTV and gave them 1 last opportunity to sort this out so that we can reconnect and stay on as clients. But unfortunately they giggled and laughed at me when she was repeating my concerns to Tracey, mokink me. I felt humiliated and honestly see that there is ZERO Customer service left in Multichoicr DSTV South Africa!!!