Disgusting service

I'm disgusted by service I got from you now I understand why people are leaving dstv...your chat agents are a nightmare to deal with and this is the second time dealing with such...today I wanted to reconnect my package and downgrade to dstv access after waiting 45 minutes to be assisted without any reasons being told I'm giving incorrect card number, I must confirm my details over and over again .your agent then told me I must pay R234 to reconnect on dstv acces funny that's the same amount I was quoted to reconnect on my dstv compact when I ask her she just rep**** thank you for contact dstv and till now I'm waiting for the manager who I was promised will contact me back ..I have paid already R300 on my account I want to reconnect and downgrade to dstv access but must pay full compact price.what a service dstv what a service. The nerve of that girl to even send me msg to say "we care" your agent have zero customer service ...and by the way till now I'm waiting for the manager and my service are still disconnected