Disgusting service

Good day

Today marks a whole month without receiving any feedback whatsoever from Multi Choice Price Lock department. I am full of anger as a multi choice customer for over 10 years and getting this sort of treatment is unacceptable.

I was interested in the price lock deal called in and did a online allocation which was successful. As per the text message and per telephonic conversation with the agent she advised me delivery and installation would take place on the 17th of June.

On the 9th June our extra view decoder was delivered and when I called multi choice about this they were just as confused as me as they said all was going to be delivered on the 17th. I thereafter enquired about the primary decoder and when the installation would take place and she said it would now take place on a Monday 12 June.

Dates now kept changing and it was rather getting annoying. Monday past and nothing happened. The 17th passed and nothing happened. No communication what so ever !!!!

I took my own time once again to call and agents were once again were just confused and didn’t know what is going on and that frustrated me so much knowing nobody knew what is going on regarding a package. I was calling for a week asking what is going on and all agents kept saying “they would escalate “ and get back to me.

No agent has ever bothered to contact me and inform me what is going on regarding this missing primary decoder & installer .

Once again I called again until another agent informed me the decoder was retuned back because the address what incorrect !!!! How would my address be incorrect when the extra view was successfully delivered ???? Who captured the incorrect address because you supposed to use one address !!!!

Bear in mind nobody has bother to call and inform me of this retuned device !!! Apparently the device was returned to the warehouse and till today after it being supposedly retuned no communication.

I called again yesterday and till right now I haven’t received no feedback after the famous line “ we will escalate and get back to you was thrown to me”

According to you guys the turnaround time is 24/48 hours to resolve queries and not a whole month !!!!

I urgently need someone to look into this query contact me with proper feedback and have this device and installation done ASAP !!!!!!!!!!

If you can’t resolve this query like you haven’t been for the past month please fetch the extra view device Nd cancel this whole price lock deal and stop with the debit order you did last month as you guys don’t know what your doing .

I need to be called urgently on the below numbers :

***

***

Regards

Miss Siphesihle Kunene