DISGUSTING SERVICE

On dstv rewards I was told I could do a anniversary upgrade free of charge for a month. I accepted the rewards on the 30th April and surprising no upgrade. I logged a call on the live chat on the dstv app. I was told they need to Escalate it to the tech team. Till date no response not even a mail saying they trying to rectify the error. When I respond on the live chat I am told I need to wait response from the tech team. When I asked so how long does it take I was told depending how many queries they have. So I wonder how many staff members work there or do they even care to assist customers.