1 reviews | Active since Aug 2016

17 Aug 2016, 10:59

Disgusting service

<p>This company is a joke - call in to ask for help on a simple sound problem on catch up and the stupid people end up messed up your whole TV - no picture no signal and then they tell you they can't help anymore I must call a technician to come fix the problem and I must pay for the technician - yet before all this I had a perfect picture and perfect signal! And then when you tell them that they need to cover the cost of the technician they refuse, yet they messed it up! That's what happens when you dealing with *****s! And take a look at your rating majority are dissatisfied and yet MULTICHOICE refuse to step up their service! One day another company is going to come in nd blow DSTV out the water, perhaps they should adopt the attitiude of looking after the clients they have before they lose them all!</p>

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Aug 2016, 12:44
Official

Dear Melanie Mcenery-Kondylis

We acknowledge receiving your enquiry. Feedback will be provided as soon as possible.

Regards

Multichoice Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply17 Aug 2016, 13:19
Official

Dear Mrs MJ MCEnery Kondylis

As we continually strive to improve our service, we at MultiChoice appreciate feedback be it positive or negative. As per our telephonic conversation we apologies for the inconvenience caused. We’ve escalated your complain to our management team for investigation. Please refer to your personal e-mail address for further information with regards to your complain.

Regards

Nesta

Best regards,