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Phil M
1 reviews | Active since Nov 2022
16 Nov 2022, 16:37
Disgusting service
I signed up for a 50GB LTE package on a special offer. For the past three months, they have been subtracting current usage from the balance of the THIRD month. This is contrary to standard practice, and needless to say none of the so-called "Agents' can even understand the problem, let alone solve it! I just get promises that it will be resolved 'next month' but NO. Can anybody give me the email address or contact details of someone with half a brain at DSTV who may be able to help me?
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
16 Nov 2022, 16:57Hi Phil,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply16 Nov 2022, 16:57
Official
Hi Phil,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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Phil M's updateReviewer Update
16 Nov 2022, 17:21There is definitely a problem with your billing/management system. I am sure it has affected numerous other clients. Please reverse these transactions!
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Phil M's update16 Nov 2022, 17:21
Reviewer Update
There is definitely a problem with your billing/management system. I am sure it has affected numerous other clients. Please reverse these transactions!
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Phil M's updateReviewer Update
24 Nov 2022, 16:12Now we are three months in and despite receiving a call from an agent who seemed to understand my problem, it has not been resolved! Wake up DSTV Internet! You deserve zero stars.
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Phil M's update24 Nov 2022, 16:12
Reviewer Update
Now we are three months in and despite receiving a call from an agent who seemed to understand my problem, it has not been resolved! Wake up DSTV Internet! You deserve zero stars.