disgusting service

<p>Good Evening, I am writing to you with a sad, angry and a hurtful heart. My husband made a call to MultiChoice around 9pm, regarding the holiday package we switched to 4 months ago, we experienced endless problems where multiChoice just switch off dstv every second week without notice, when we call them the matter get resolved after 45min, my money and my time waisted, do they care!!!! I do not think so.<br />Todays tops it all, first consultant was asked to switch back the holiday package to premium, he then assured us that all will be fine after 2 min, nothing changed, we then called back 2nd consultant could not help and referred the matter to her supervisor and technician, so she said, and that the supervisor will give us a call, did he call, no he did not give a ****. Then we called back again around 10pm the 3rd consultant put us on hold for 30min or so, she comes back on the line and tell us that she does not see our account it must have been cancelled, while trying to explain to her that 2 of her colleagues could find the account an hour ago, and why can’t she!!!! We heard three beeps from the other end, she dropped the call on us, after almost 2 hrs with multiChoice on the line, seriously what rudeness, by that time its 11:06pm, we tried to call back but they had already knocked off, guess we are not watching soccer in Rio, <br />Is this the way we supposed to be treated, i mean we pay these imbeciles our hard earned money, what for? REALLY!!!!</p> <p>Where is customer service?</p> <p>Disappointed Customer</p>