Disgusting service

Multichoice has the ****iest service ever i am beyond frustrated. I got the DTV internet router but every month i have to fight for. Its the 17th of February and im still fighting to receive my January top up. My issue has been escalated from pillar to post none of the agents know what they doing , every day they are apologising and telling me they “escalating “ and nothing gets done . A whole month with no data that I already paid for and no answers from agents to managers who promise to get back to me and nevertheless do

I am beyond frustrated, with multichoice you pay for services you dont even receive . Last consultant i chatted to Valentia ended the chat while i was still speaking ( Again sir I apologies for the incontinence we may have called you. ) i dont even know what english she was typing here and the level of “dont care “ she’s referring me to a Sir.