1 reviews | Active since Nov 2010
Disgusting Service
Pathetic disgusting unimaginable service. Never been so badly treated in my life.i have to call in every few days for a service that I have paid for to get my dstv reconnected.who gives u the right 2 disconnect n connect at your own will!as for your agents,it's actually embarrassing.the team leaders won't even make the time to speak to me. Really??? Spend an hour on the phone then get put on hold or mute for 45 minutes of the 1 hour n then get cut off. It's actually sick! Makes me want to tell the whole world let's get top tv. Not one of the people that I know ever had a problem with top tv. Sick to death of dstv n the exorbitant telephone bills that I'm going to have to pay just to get a service that I have already paid for. DISGUSTING TO THE CORE!!!
Please accept our sincerest apologies for the poor service you experienced in dealing with our call centre. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. An ethos that we clearly did not live up to in our dealings with you.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our records show that your account has been reconnected and your billing corrected. We will monitor your account to ensure you remain active.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,
Please accept our sincerest apologies for the poor service you experienced in dealing with our call centre. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. An ethos that we clearly did not live up to in our dealings with you.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
Our records show that your account has been reconnected and your billing corrected. We will monitor your account to ensure you remain active.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,