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nthabiseng N
1 reviews | Active since Aug 2016
03 Oct 2020, 16:02
Disgusting service
They don't even deserve that rating of 1
We called 3 times and did not get any assistance. We kept on being diverted to whatsapp which the last agent(Michael) advised us if they are experiencing technical issues then we would not be able to action anything on whatsapp or online. We wasted airtime, data and our time. Y'all need to train your staff accordingly. Your agents are frustrating and aren't helpful as they tend to be robotic, repeating unnecessary information. Indicate on your site that you are having issues and not make us call.
Now we have to wait 24h for something we wanted to happen 2 days ago. Why did the first agent not escalate the issue, how certain are we that tomorrow all will be well
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
03 Oct 2020, 16:50Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply03 Oct 2020, 16:50
Official
Hi,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
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nthabiseng N's updateReviewer Update
03 Oct 2020, 19:05What was the use of y'all responding if this will not be sorted out today... I gave you the ref number for the escalated incident and nothing has been done. Hellopeter team is the same as the customer service team. Not helpful at all
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nthabiseng N's update03 Oct 2020, 19:05
Reviewer Update
What was the use of y'all responding if this will not be sorted out today... I gave you the ref number for the escalated incident and nothing has been done. Hellopeter team is the same as the customer service team. Not helpful at all
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nthabiseng N's updateReviewer Update
04 Oct 2020, 12:07I called again today wasted so much time with the agent I spoke to because she just kept me on hold... I was on that call for 25 minutes which I spent 20 of those minutes on hold, no one coming back to me to update so this means she wanted me to drop as she knew she was not going to assist. I specifically asked at the beginning of the call after explaining what has been happening for the past couple of days and she said she is "attempting"(****py assurance, service I must say) , she told me she spoke with her manager and an escalation was suggested, this means to me that no one looked at your system as they would have seen that it was already done. I've been calling for so many days, no assistance.
How is it that when we want to upgrade it's blank on your side?! And there's no solution, so many days with the same excuse. I already gave y'all the incident number, how long will I have to wait? Yesterday y'all said you will look into the matter, I still have not received any feedback. Your service is pathetic
How is it that when we want to upgrade it's blank on your side?! And there's no solution, so many days with the same excuse. I already gave y'all the incident number, how long will I have to wait? Yesterday y'all said you will look into the matter, I still have not received any feedback. Your service is pathetic
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nthabiseng N's update04 Oct 2020, 12:07
Reviewer Update
I called again today wasted so much time with the agent I spoke to because she just kept me on hold... I was on that call for 25 minutes which I spent 20 of those minutes on hold, no one coming back to me to update so this means she wanted me to drop as she knew she was not going to assist. I specifically asked at the beginning of the call after explaining what has been happening for the past couple of days and she said she is "attempting"(****py assurance, service I must say) , she told me she spoke with her manager and an escalation was suggested, this means to me that no one looked at your system as they would have seen that it was already done. I've been calling for so many days, no assistance.
How is it that when we want to upgrade it's blank on your side?! And there's no solution, so many days with the same excuse. I already gave y'all the incident number, how long will I have to wait? Yesterday y'all said you will look into the matter, I still have not received any feedback. Your service is pathetic
How is it that when we want to upgrade it's blank on your side?! And there's no solution, so many days with the same excuse. I already gave y'all the incident number, how long will I have to wait? Yesterday y'all said you will look into the matter, I still have not received any feedback. Your service is pathetic