Disgusting service

Dstv multichoice service is worst than a service of a vending machine. On the 31st R179 was deducted instead of full premium. On the 1st my service was cut AGAIN, called and asked for a team leader till now am still waiting. The same day I went on my app paid R850, today I got an sms that am owing. I called multichoice's agent couldn't answer me called a team leader i held for over 40 minutes guess what they hung up on me. Someone from multichoice must call me and give me answers