NJ
Nikiwe J
1 reviews | Active since Nov 2018
01 Jun 2023, 08:35
DISGUSTING SERVICE!!!!!!!!!!!!!!!!!
I am extremely unhappy with the service from tis company. i called on the e25th querying my invoice which at the was over 900 when I usually pau 698. the agent I spoke to could not explain why it was so high, he put on hold and later dropped the call. that very same afternoon i received an SMS that I should pay 109 which I paid not sure why I had to pay that. now my invoice is sitting on 1500 from 698 to 1500???????????
Helpful (0)
Replies (3)0
Replies (3)
DStv (MultiChoice)'s replyOfficial
01 Jun 2023, 09:26Hi Nikiwe, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply01 Jun 2023, 09:26
Official
Hi Nikiwe, We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
Kind regards,
DStv: Hello Peter Team
NJ
Nikiwe J's updateReviewer Update
01 Jun 2023, 20:39Firstly you guys called me after hours and didn’t bother calling back
Secondly I need a clear explanation as to why my invoice is so high, you disconnected your services so what do you mean I had two consecutive missed debit orders
Thirdly I called to query my invoice on the 25th before pay and did not get any assistance from your consultant, who ended up cutting my call after putting me on hold for an indecent amount of time. your calls are recorded right? Please check my account and pull the last call recording and tell me why no one bothered calling me to explain what had happened
Please tell me why I recieved an sms telling me to pay R109? What happened to that R109
who gave you permission to reactivate the Disney plus account I cancelled
Please revert back with clear answers and do not call me after hours as I don’t write this complaint after hours
Secondly I need a clear explanation as to why my invoice is so high, you disconnected your services so what do you mean I had two consecutive missed debit orders
Thirdly I called to query my invoice on the 25th before pay and did not get any assistance from your consultant, who ended up cutting my call after putting me on hold for an indecent amount of time. your calls are recorded right? Please check my account and pull the last call recording and tell me why no one bothered calling me to explain what had happened
Please tell me why I recieved an sms telling me to pay R109? What happened to that R109
who gave you permission to reactivate the Disney plus account I cancelled
Please revert back with clear answers and do not call me after hours as I don’t write this complaint after hours
NJ
Nikiwe J's update01 Jun 2023, 20:39
Reviewer Update
Firstly you guys called me after hours and didn’t bother calling back
Secondly I need a clear explanation as to why my invoice is so high, you disconnected your services so what do you mean I had two consecutive missed debit orders
Thirdly I called to query my invoice on the 25th before pay and did not get any assistance from your consultant, who ended up cutting my call after putting me on hold for an indecent amount of time. your calls are recorded right? Please check my account and pull the last call recording and tell me why no one bothered calling me to explain what had happened
Please tell me why I recieved an sms telling me to pay R109? What happened to that R109
who gave you permission to reactivate the Disney plus account I cancelled
Please revert back with clear answers and do not call me after hours as I don’t write this complaint after hours
Secondly I need a clear explanation as to why my invoice is so high, you disconnected your services so what do you mean I had two consecutive missed debit orders
Thirdly I called to query my invoice on the 25th before pay and did not get any assistance from your consultant, who ended up cutting my call after putting me on hold for an indecent amount of time. your calls are recorded right? Please check my account and pull the last call recording and tell me why no one bothered calling me to explain what had happened
Please tell me why I recieved an sms telling me to pay R109? What happened to that R109
who gave you permission to reactivate the Disney plus account I cancelled
Please revert back with clear answers and do not call me after hours as I don’t write this complaint after hours
NJ
Nikiwe J's updateReviewer Update
05 Jun 2023, 10:49Revert back please?!!
NJ
Nikiwe J's update05 Jun 2023, 10:49
Reviewer Update
Revert back please?!!