Disgusting service

I am so angry with multichoice it is not even funny. I had a complaint on the 8th and they responded the next day and said they could not reach me. The only calls I received from Dstv was for the subscription 12/24 months contract. On the response they said the price lock department will call me and until now I have not received a call. At 18:31 today I get an sms that they have added a new decoder on my account, at that time I have not received any decoder and I have a complaint that they need to address regarding price lock. I called dstv now to address this and this guy put me on hold for 15 minutes, he said he was checking. He just wanted me to give up and hang up. Unfortunately dstv has messed up with the wrong person, I will be reporting them now to regulatory authorities. The private responses are a waste and there is nothing special about them.