NL
Neville L

1 reviews | Active since Dec 2016

26 Sept 2024, 08:15

Disgusting Service

I simply cannot believe that DSTV allows staff to phone me trying to sell me Insurance for my Decoders. No means No. I was harassed by somebody from DSTV for over 5 minutes. I kept on saying I did not want insurance and this individual kept on trying to get me to say yes. This is an invasion of my privacy. I eventually had to cut the call off. DSTV - catch a wake up call. Your manipulation of clients is uncalled for. An apology from DSTV would go a long way to gain my trust again. They may contact me on ***

0
Replies (5)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Sept 2024, 08:18
Official
Hi Nelville, 

Thank you for bringing your concern to our attention. We are currently investigating the issue and will provide feedback as soon as possible. 

Kind regards, 
DStv: Hello Peter Team
NL
Neville L's update30 Sept 2024, 12:58
Reviewer Update
And still no reply from you. What does as soon as possible mean? Surely this cannot take so long?
NL
Neville L's update08 Oct 2024, 09:47
Reviewer Update
I really don't know why I bother to write to DSTV. As of today I have still had no reply from you. From 26 September to 8 October and nothing - zero reply. You could always email me, but no, you choose to ignore me. What a pity I cannot get sport elsewhere..
NL
Neville L's update15 Oct 2024, 11:50
Reviewer Update
Once again NO reply. This is pathetic DSTV. No wonder you have cash flow problems. The way you handle clients is not acceptable. WHEN AM I GOING TO GET A CALL OR EXPLANATION???
NL
Neville L's update22 Oct 2024, 09:51
Reviewer Update
No wonder DSTV has a debt of over R4 billion. It does not surprise me