Disgusting service

I have been trying for two weeks now to upgrade to an explorer. At first when I call in they told me that someone from thier DPP department would call me within 24 hours then after 72 hours still no call so I called in again. Then I got told it's a weeks waiting time. Then after a week I still had no1 contact me. Then eventually someone finally called me after 9 days since 1st phone call. Then I'm told delivery of my explorer will only happen a week after the R150.00 fee is debited from my account so I set up the debit order for the 15th of December now it is the 18th of December still the debit order has not come off. So I call multichoice to find out what is going on an no they can't help me there system is down an a rude womam tells me no I must have made the debit order for another day but I am certain I made it for the 15th. I am still also waiting for multichoice to contact me regarding my previous complaint on here where they said on the 12th someone would be in contact with me regarding my problems.