Disgusting service

A few months ago I changed my Dstv payment to a credit card debit order to ensure that i don’t forget to make payment on my account on the 1st of every month. This worked well so far until this month (1st of May 2023). For some reason dstv didn’t debit me on the first and on the 5th of May i got a notification that my services have been disconnected. Not aware that dstv didn’t debit me on the first I then checked my statement on my credit card and on the dstv app, there was no trace of any payment of failed payment. I then made a manual payment of the 5th of May for R613 (my usual amount). I then get an sms a few hours later that I’m liable for a R50 reconnection fee, something I didn’t expect because dstv failed to even debit my card which is not my fault. Upon further inspection i then see that there are now more unexplained charges that I’m liable for, dstv loaded a disney plus subscription that I didn’t ask for a few months ago and now I’m liable for the full amount because of the billing issue. I didn’t even ask for this disney subscription by the way. I have tried addressing the issue with dstv care on Twitter but im am not winning. They are just arrogant and blaming everything on me. To even have the arrogance of charging me a R50 reconnection fee and to pay for a full disney plus subscription that i never asked for is disgusting as hell. Shame on you DSTV!!