TM
Thabani M
1 reviews | Active since May 2013
26 Aug 2021, 16:14
DisguSTing service
I was advised by DSTV of a promotional offer, where they give a price lock over a period of time. The offer entailed a new decoder, and two point connection, they advised me that installation would be done on the 10th of August 2021. To date I'm still awaiting for this to be done, even the installer has not received the new decoder. In the past few weeks I have been phoning DSTV every second day with any joy. Even when I called for a manager or a supervisor to assist, still no joy. The least I have asked for is that I be given an update by call or sms or email but that also is difficult for them to do.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
26 Aug 2021, 18:46Hi Thabani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply26 Aug 2021, 18:46
Official
Hi Thabani,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
TM
Thabani M's updateReviewer Update
31 Aug 2021, 15:33Its sad to say that I'm still to receive any sort of feed back even todate.
My complaint was lodged on the 26 August and received a response on the same day, however I still waiting. Yet I'm asked to give a feedback, when noting has happened.
My complaint was lodged on the 26 August and received a response on the same day, however I still waiting. Yet I'm asked to give a feedback, when noting has happened.
TM
Thabani M's update31 Aug 2021, 15:33
Reviewer Update
Its sad to say that I'm still to receive any sort of feed back even todate.
My complaint was lodged on the 26 August and received a response on the same day, however I still waiting. Yet I'm asked to give a feedback, when noting has happened.
My complaint was lodged on the 26 August and received a response on the same day, however I still waiting. Yet I'm asked to give a feedback, when noting has happened.