Disgusting Service

I am so shocked and disappointed about the disgusting treatment I got from MultiChoice today.So I wanted to change to another option on my internet package but got the shock of my life when I was told I had a price lock on my account and could not change.I asked the agent Xolelwa Jiyane that was helping me to send me a copy of the recording of that agreement but she told me to go to my nearest Dstv outlet and ask for it there which I thought was bizzare since recordings should be available to clients upon request.It didn't end there she then proceeded to upgrading my option after that she told me I had not paid my subscription this month which shocked me as well as I had paid on the last day of the month she then told me to send her proof of payment,just as I was about to send it to her she logged out of our chat which I found really disgusting and rude.A few minutes after that I got a message telling me I owe a ridiculous some of money for the month.If this is how we as paying clients get treated by your staff then I have no business paying you guys for such service.I need this issue sorted out asap