Disgusting service

I have spoken to three different people and no solution to my problem, long story short.... I am an annual subscriber, 2nd of November I wake up to a screen, your services has been suspended, no notice, nothing, fine. I phone dstv and told them look, million things on my mind and dstv annual subscription was not one of them, so! I don't have the funds readily available but put me on compact this month and ill pay the annual at a later stage this month, so they gave me an amount of R407.05 for compact this month, today I phone them to activate my annual subscrbtion and the lady says there is also an amount of R112.30 outstanding that has to be paid, where it came from she could not find on her system, we spend 22 minutes of my airtime and money to look for that outstanding amount and she still could not find it, she just said I must pay it, so frustrated about the absorbitant subscriptions dstv is making us pay, now I am seriously looking at alternatives, somebody please help...