disgusting service

I deactivated my services in June due to relocation and since then I did not activate it but to my surprise in August I was billed R449 despite the fact that I did not ask for recconnection.I called in and spoke to Sandile Tshabalala who helped me with a refund,in September again I was billed R151 and I called in again and spoke to Kamogelo Kodisang who told me that I was billed a reconnection fee of which again I did not ask for and none of them was able to tell me who asked for reconnection.Kamogelo informed me that an amount of R121 will be reversed but she had to escalate the matter to someone who is responsible for refunds.take note that I used my hard earned airtime and spoke for almost an hour for something I never requested.since I spoke to Kamogelo to date I haven't received my money back and take note I haven't reconnected my account and have not as yet ask for reconnection. I anticipate your quik response to resolve this matter because I'm totally unhappy with how I was treated.