Disgusting service

I paid my account on 2 August 2020 via EFT & was and emailed POP to ***. However my service was disconnected on 4 August 2020, when I called I was told there is a technical error and all payments made via EFT through Capitec bank are not reflecting but was assured thath this is being resolved. After numerous back and forth emails (to Thabiso Nchabeleng) and phone calls to your call center ***) I was eventually reconnected on 11 August 2020.

To my surprise, I wake up this morrning to my service being suspended again. What is that all about? The service here is so poor and so disgusting.

Can this be resolved ASAP? Or better yet, can I have someone contact me URGENTLY