YR
YOLISA R
1 reviews | Active since Aug 2015
11 Aug 2015, 16:05
DISGUSTING SERVICE
APPALLING SERVICE ALL AROUND FROM THE CALL CENTRE, RIGHT THROUGH TO THEIR SUPERVISORS. <br> <br> YOU ARE TOLD LIES AND YOU JUST WONDER, HOW ARE THESE PEOPLE TRAINED OR EVEN ALLOWED TO EARN A SALARY FOR THIS?? <br> <br> PEOPLE RUNNING THE TWITTER ACCOUNT WILL IGNORE YOU. DONE WITH THIS **** SERVICE BECAUSE I KNOW IT WON'T IMPROVE EVEN WITH THIS COMPLAINT, AND I AM STILL WAITING ON FEEDBACK.
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Replies (1)
DStv (MultiChoice)'s replyOfficial
14 Aug 2015, 09:50Hello M24,
We could not get hold of you today to discuss your query telephonically.
Please accept our sincere apology for the inconvenience you may have experienced.
We take pride in ensuring our customer's satisfaction. However, we did not meet your expectations. Upon thorough review of the situation, we need to refer to your DStv account.
We have forwarded an email to your personal email address where you can provide us with these details for further assistance:
o Your identity number or Multichoice customer.
o Decoder number and smartcard number.
We deeply value your relationship with us and are committed to providing you with the highest level of service.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today to discuss your query telephonically.
Please accept our sincere apology for the inconvenience you may have experienced.
We take pride in ensuring our customer's satisfaction. However, we did not meet your expectations. Upon thorough review of the situation, we need to refer to your DStv account.
We have forwarded an email to your personal email address where you can provide us with these details for further assistance:
o Your identity number or Multichoice customer.
o Decoder number and smartcard number.
We deeply value your relationship with us and are committed to providing you with the highest level of service.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
DStv (MultiChoice)'s reply14 Aug 2015, 09:50
Official
Hello M24,
We could not get hold of you today to discuss your query telephonically.
Please accept our sincere apology for the inconvenience you may have experienced.
We take pride in ensuring our customer's satisfaction. However, we did not meet your expectations. Upon thorough review of the situation, we need to refer to your DStv account.
We have forwarded an email to your personal email address where you can provide us with these details for further assistance:
o Your identity number or Multichoice customer.
o Decoder number and smartcard number.
We deeply value your relationship with us and are committed to providing you with the highest level of service.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah
We could not get hold of you today to discuss your query telephonically.
Please accept our sincere apology for the inconvenience you may have experienced.
We take pride in ensuring our customer's satisfaction. However, we did not meet your expectations. Upon thorough review of the situation, we need to refer to your DStv account.
We have forwarded an email to your personal email address where you can provide us with these details for further assistance:
o Your identity number or Multichoice customer.
o Decoder number and smartcard number.
We deeply value your relationship with us and are committed to providing you with the highest level of service.
Thank you for bringing this matter to our attention. Your support is important to us.
Here are our touch points:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Dinah