Disgusting Service...

On 29 November 2018, I was contacted by the sales department informing me that I would receive a free Explora device + installation. I called back numerous times and on each occasion I've had assurance that someone would come back to me and update me as to the status of this order. Eventually someone told me on the 10th January 2019 that there was no stock. It is almost 3 months later and NO-ONE seems to give a damn. I have to call each time to get feedback (this week I called 3 times and was promised that someone would contact me); but I am still waiting for a phone call. The service is DISGUSTING.... I cannot believe that DSTV treats there customers like this...