Disgusting service

I've had extra view installed with two decoders,I've struggled with dstv for eight days so far as the had PVR decoder can't seem to be activated for some reason and it has been without tv for last 14days. I've rebooted etc so many times but to no avail,I have made numerous phone calls to Multichoice to sort out my problem but nobody at Multichoice is prepared to invest time in sorting out my my problem. I have been battling since the 15th of December 2018 till today 1 day everything is fine and 2 days later the consultant is all confused. I was told they will escalate this matter with faulty department i have no idea who to speak to anymore. I need a contact number for the ombudsman or let me know if i should come do your job...Truly shocking and disgusting service