DISGUSTING SERVICE

I am extremely disappointing with the kind of customer service that i received on Friday evening. Damn, the agents that i was dealing with were not willing to assist, rude. when i requested to speak to a superior she had the nerve to tell me that the superior was on a different floor in a meeting( ****) i know that line is a line that does not exist , trying to avoid the escalation. Maybe you need to tell me if your agents need training. I called again and spoke to a different agent, cause i was frustrated i requested to speak to a superior too...the way those agents do not know how important it is to return to the client that you have placed on hold (poor training) they do not even know that you need to ask the client first if you can place the client on hold......after my call was placed on hold for the longest time , i eventually spoke to QUEEN the superior and i was clear to her i want my feedback as to why i was assisted the kind of way i was assisted and i clearly requested too be compensated with regards to the fact that my call was not resolved first time around and i needed to call in ..knowing vet well that the call are not for free...I WANT THIS TO RESOLVED, I WANT MY FEEDBACK! THE ARROGANT AGENTS NAME IS ZINGISA, THAT PLACED ME ON HOLD FOR 20 MINUTES !