Disgusting service

I am so disappointed with the service im receiving from multichoice. I moved premises on 15 August and reconnected again last month. I phoned this evening to question the amount due to which I was told my package was upgraded at the time payment was made.my service has now been disconnected and the agent refused to assist me with an arrangement to reconnect service and payment made tomorrow. All our shops is currently closed. I called back to speak to a manager and was kept on hold until i ran out of airtime. I do not have access to email or eft service for payment and was told even if i setup a debit order, my service will only be reconnected once the debit goes off next month. Ive now been paying for a more expensive service ive not requested and on top of that im being charged reconnection fees. I also dont have an extraview at the moment so why was i paying for it? Your service is utterly disgusting.