1 reviews | Active since Apr 2014
Disgusting service
This girl did not know how to re-connect my account kept on asking me to press this button and that button did not know what she was actually looking for said she didn't know????!!! Eventually just put another person on and didn't tell me she was going to do so he traced that I did in fact speak to her and said he would get a manager on the line - Prudence who was too busy to take the call!! Unbelievable! I said she must call me back at least within the next 15 mins and guess what? No surprise she didn't I am going to connect my internet and download free movies and cancel this pathetic subscription with stinking service !!! Train ur people before u give them a job! Or if they can't do the job in our NEW South Africa fire them!
Our records show that your reconnection has been done. We will contact you in the morning to assist with your technical.
Please accept our sincerest apologies for the poor service you experienced in dealing with our call centre. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. An ethos that we clearly did not live up to in our dealings with you.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
We will review our records and escalate the consultant to her superior.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,
Our records show that your reconnection has been done. We will contact you in the morning to assist with your technical.
Please accept our sincerest apologies for the poor service you experienced in dealing with our call centre. Our intention is certainly not to provide a sub-standard service to our customers. In fact, our focus is to provide great experience to our customers in all your dealings with us. An ethos that we clearly did not live up to in our dealings with you.
Thank you for taking the time to point out our service failings. As we continually strive to improve our service, feedback such as yours is extremely valuable.
We will review our records and escalate the consultant to her superior.
Your support, and that of all our customers, is important to us. We hope you will give us the opportunity to correct the service you have received to date.
Here are our touchpoints:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Warm Regards
Kristel
Best regards,