Disgusting service

I am sick and tired of DSTV and their lack of interest in servicing customers. I have a compact subscription that gets paid via EFT every month on and around the 25th. 6 days ago the service was cut. upon calling and explaining to more than one customer services consultant it was established that the August payment was not reflecting. I then had to email through proof of payment and not long after was reconnected. Yesterday, 5 days later, the service was cut again. Called customer care and after 25 minutes of sitting on the phone was told that it was cut because of a R70 shortfall from JULY 2017. What *******! I have never paid short and am willing to pull payment history to prove this. I REFUSE to pay the R175 they want to reconnect as I have paid every month in full.

To also be told by what I consider an *********** customer services consultant that I am paying on the wrong date as my payment date is the 2nd of the month!!! EXCUSE ME? I am paying a week or two in advance and this is an issue???

Customer number ********** 1.

I want DSTV to look into this and reconnect my service. There was a second decoder linked a while back but it was requested that this be removed. I hope that this is not why services have been cut. Should this not be resolved quickly, as I have paid my September subscription, I will not leave this here. I will be reporting this on all platforms possible and will no longer consider myself a customer of DSTV. This is why many people are cancelling their subscriptions and moving to Netflix