Disgusting service!!!!!!!!

I got price lock more than 2 years ago. Everything went smooth. Yesterday at about 16:00 my service got suspended. I went to the DSTV office in Roodepoort to find out what is wrong. They told me that my price lock contract expired and they have to re-connect me. That will take about an hour. I also had to pay a month in advance. I went to Checkers and paid R1500. That is to make sure i am paid up until the end of August 2018. I went to bed at 10 oclock without watching tv. No DSTV. This morning i phoned DSTV and the operater told me that another department must re-load my account and it will take about an hour........again. Nothing happened. I phoned again at about 14:00 and the operator told me it will take 24 hours to activate my service. I lost it. I asked to speak to the supervisor and he told me that they escalate my complaint to the relevant department twice. They can only communicate with that department via email. He told me he will escalate it again. When i got home from work my DSTV was still not on. I phoned again and the operator told me that he can see it was escalated a few times but nobody reacted on that. He told me that it will be on today. Today is only another six hours. I feel that the department working on this reloading are not doing their job. This is disgusting service. It is costing me money everytime i have to phone them. Pathetic!!!!!!!!! I wish i can het an alternative.