NR
Nicole R
1 reviews | Active since Feb 2018
28 May 2018, 22:06
Disgusting service
So after being advised that we able to get showmax on our premium subscription we decided to purchase the devise and get connected I hate to say it but this was one of the biggest mistakes ever, we should have just taken the option to go with Netflix. I've made more than a dozen calls to the call centre I've been directed to live chat I've been told our matter would be esculated I've been treated like I'm a complete idiot that has no clue what I'm doing I've been spoken to in the most condesending manner and I have been made promises that never gets honoured. And after all of the frustration a week later we are still not connected to showmax so we pay a monthly fee to watch constant repeats on DSTV and you trust that should you have a problem at least the service would be great as you try to at least find something good in what we pay for but that is most certainly not the case.
Helpful (0)
Replies (4)0
Replies (4)
DStv (MultiChoice)'s replyOfficial
29 May 2018, 07:04Dear Nicole Richards
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply29 May 2018, 07:04
Official
Dear Nicole Richards
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
29 May 2018, 14:51Good day Nicole
Thank you for sending us your query.
I further apologise for the delayed solution in this regard.
Your query has been referred to our online support team for further assistance. Communication will be provided back to you once received within 48 hours.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply29 May 2018, 14:51
Official
Good day Nicole
Thank you for sending us your query.
I further apologise for the delayed solution in this regard.
Your query has been referred to our online support team for further assistance. Communication will be provided back to you once received within 48 hours.
Thank you for your time and patience.
Kind regards
Dinah
Best regards,
NR
Nicole R's updateReviewer Update
29 May 2018, 15:02So after I explicitly complain about the fact that we have been battling with DSTV for more than a week to access a service that we actually pay for, DSTV doesn't even have the decency to pick up the phone and speak with us, first they send us a generic response to say someone will be in contact with us and finally as the business day is coming to an end they send us another generic response as I have copied and pasted as they sent this privately. DSTV you are not making me feel any better about your service I am making enquiries about accessing online sport programs so that combined with Netflix I wont need your service any longer.
Official private business reply
Good day Nicole
Thank you for sending us your query.
I further apologise for the delayed solution in this regard.
Your query has been referred to our online support team for further assistance. Communication will be provided back to you once received within 48 hours.
Thank you for your time and patience.
Kind regards
Dinah
NR
Nicole R's update29 May 2018, 15:02
Reviewer Update
So after I explicitly complain about the fact that we have been battling with DSTV for more than a week to access a service that we actually pay for, DSTV doesn't even have the decency to pick up the phone and speak with us, first they send us a generic response to say someone will be in contact with us and finally as the business day is coming to an end they send us another generic response as I have copied and pasted as they sent this privately. DSTV you are not making me feel any better about your service I am making enquiries about accessing online sport programs so that combined with Netflix I wont need your service any longer.
Official private business reply
Good day Nicole
Thank you for sending us your query.
I further apologise for the delayed solution in this regard.
Your query has been referred to our online support team for further assistance. Communication will be provided back to you once received within 48 hours.
Thank you for your time and patience.
Kind regards
Dinah
DStv (MultiChoice)'s replyOfficial
16 Jun 2018, 19:29Good day Nicole
Thank you for responding back.
I further apologise for the delayed response.
As per the feedback received from the online support team. The Showmax facility was activated.
Should you require any further assistance, please contact us on *** .
Kind regards
Dinah
Best regards,
DStv (MultiChoice)'s reply16 Jun 2018, 19:29
Official
Good day Nicole
Thank you for responding back.
I further apologise for the delayed response.
As per the feedback received from the online support team. The Showmax facility was activated.
Should you require any further assistance, please contact us on *** .
Kind regards
Dinah
Best regards,