Disgusting service

I'm so disgusted at the service that I get from multichoice recently. In December I complained because my monthly premium was increased while I was on price lock. On the 22nd of December a consultant called me and the issue was resolved, the extra charges were removed and my premium was returned to normal. This morning my package has been disconnected. When I check my statement, I found that multichoice attempted to debit way more than they should have, hence the debit order bounced. Now I have to pay reconnection fees for something that was not my fault. May I please get assistance from a competent person