DISGUSTING SERVICE

So we had fallen behind on payment for our subscription. I called to make an arrangement as of End April to avoid our services being disconnected. Long story short, our services were disconnected, I queried via Live Chat, then they reconnected as I told them about my arrangement. Soon after that, disconnected AGAIN and I queried AGAIN via love chat and they connect again as they will follow up on my arrangement. Now they disconnected AGAIN but this time, they find NO arrangement noted on the system and it will be escalated to the department who has a turnaround time of 48hrs (it has been over a week) And I am told to make a huge cash payment before reconnecting. I've asked for my recorded call as proof that I indeed made this arrangement which they did not honour and say they have no proof of but instead I get horrible attitude from the consultants and they all ignore my request for this. I was given an email address for some kind of 'supervisor' who stil hasn't got back to me. I have no gotten my lawyers involved and we are waiting on the recorded call to start the suing process.

Supervisor email: **********

Consultants I dealt with for the same issue.

Itumeleng Mark Lung Lungana Sinelethu Ndileka (she should be fired for how she treated me and shut down the live chat with a horrible attitude. I kept this email and screenshot this conversation. I will post this on social media.) Mbali.ramathe Nompumelelo