Disgusting service

when the DPP plans came out to take one so I took one and they sorted double and triple debiting my account!! I eventually had to get the bank to put a stop on debits as calling them to try get my money back was a fruitless task! I paid my installments every single month then when it came to an end on December 15th 2017 I took out another DPP as my Decoder I was using as my secondary decoder broke so I needed a new one, I had set the debit order up again and waited for the first payment to come off it never did so obviously dstv still is completely useless and can’t even get a debit order correct so I just paid it via eft like I had been doing for 2 Years. I receive an SMS from DSTv stating my account is in the arrears of R2800 which is not possible as I pay every single month so I call the call centre and speak to a supervisor she ensures me he has rectified this issue then 4 days later my service gets suspended because of an over die account! I have had enough with DSTv and their uses service they can’t even tell me why I am apparently owing this amount! I have kept bank statements showing I have paid every month! I do not suggest anyone takes out a DPP plan and the client service is absolutely disgusting!!! My credit record is now in jeopardy because of this useless service provider and will have to possibly take this to a lawyer and I have no other options