mB
michaela B
1 reviews | Active since Feb 2015
18 Jan 2018, 08:26
Disgusting service
I app**** for an explora price lock and within 1 day cooling off period I cancelled this service. They still came to deliver this package. These installer came to install and it took him 3 days to have it installed by this time I already called in to say I don't want this explora any longer due to I already cAncelled and it took 3 days to install which is pathetic. It shows I owe over R700 and I have a R119 price lock along with a R99 package. The installer came on the 2nd to install and my debit order is on the 2nd of each month! Twice already my account has been suspended for whatever reason! This service is pathetic, I no longer want this stupid explora! I cAncelled long ago but nobody done anything about it...! And there's no way in paying the cancellation fee because I cancelled twice before !
Helpful (0)
Replies (6)0
Replies (6)
DStv (MultiChoice)'s replyOfficial
18 Jan 2018, 08:38Dear Michaela
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply18 Jan 2018, 08:38
Official
Dear Michaela
We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
mB
michaela B's updateReviewer Update
18 Jan 2018, 13:13Now dstv is just missing me off!! I received an SMS now to say I owe R280 that's why you disconnected my services! According to me my debit order for R220 is only due on the 2 feb!! Besides the fact that this service was cancelled thrice before..! This is pathetic man! I will NOT pay DSTV any fees, you can let the courier guys come collect this stupid explora. Nobody explained to me that I'm not supposed to install the dstv if I cancelled..the guy told me I can give it a try and if I'm not happy I can then cancel as long as it's within my 7 days cooling off period from the delivery date WHICH I HAVE DONE THRICE ALREADY
mB
michaela B's update18 Jan 2018, 13:13
Reviewer Update
Now dstv is just missing me off!! I received an SMS now to say I owe R280 that's why you disconnected my services! According to me my debit order for R220 is only due on the 2 feb!! Besides the fact that this service was cancelled thrice before..! This is pathetic man! I will NOT pay DSTV any fees, you can let the courier guys come collect this stupid explora. Nobody explained to me that I'm not supposed to install the dstv if I cancelled..the guy told me I can give it a try and if I'm not happy I can then cancel as long as it's within my 7 days cooling off period from the delivery date WHICH I HAVE DONE THRICE ALREADY
DStv (MultiChoice)'s replyOfficial
19 Jan 2018, 08:53Dear Michaela.
We have tried to contact you on ***) to no avail.
We have escalated to the Price Lock team to assit with the matter urgently. The department will contact you to further resolve the matter.
Please be assured of our best service and intentions at all times.
Kind regards.
Edward Nhlapo
DStv Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply19 Jan 2018, 08:53
Official
Dear Michaela.
We have tried to contact you on ***) to no avail.
We have escalated to the Price Lock team to assit with the matter urgently. The department will contact you to further resolve the matter.
Please be assured of our best service and intentions at all times.
Kind regards.
Edward Nhlapo
DStv Hello Peter Team.
Best regards,
mB
michaela B's updateReviewer Update
19 Jan 2018, 13:45Hi yes I missed your call
mB
michaela B's update19 Jan 2018, 13:45
Reviewer Update
Hi yes I missed your call
mB
michaela B's updateReviewer Update
23 Jan 2018, 12:04Hi Edward,
Nobody has made contact with me. I'm highly irritated with Multichoice.
mB
michaela B's update23 Jan 2018, 12:04
Reviewer Update
Hi Edward,
Nobody has made contact with me. I'm highly irritated with Multichoice.
mB
michaela B's updateReviewer Update
02 Feb 2018, 15:32Still no response from multi choice...and you guys charge people and arm and age for such horrible service?? This is pathetic...!!
mB
michaela B's update02 Feb 2018, 15:32
Reviewer Update
Still no response from multi choice...and you guys charge people and arm and age for such horrible service?? This is pathetic...!!