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Neil N

1 reviews | Active since Sept 2014

01 Jun 2015, 08:15

Disgusting Service

On Wednesday 27/05/2015 I called DSTV to change my billing date to the 02nd as my salary date moved. Firstly I spent R50.00 airtime because I had to recharge and call back 3 times. I was told to pay R53.00 on Wednesday and then R319.00 on the 2nd June 2015. I paid R55.00 on Wednesday. On Friday 29/05/2015 my service was suspended. I called as was told it was an error. Which they fixed. Then on Saturday the service was suspend again. I called at 08h15 and requested a manager to call me. Called again at 09h30 and eventually at 10h15 I called again and spoke to an agent who again said sorry it was an error and reactivated it. I told the lady that I still would like to speak to the manager. It is Monday and I have still not got a call from a manager. This is not about money but principle. I am still billed for the time my service was suspended over the two days in Error. Being a Call Center Manager myself, I find this service to be Disgusting. I hope someone hears me cause it seem DSTV are dropping the ball because people have no other option but them. My Name is Neil Nelson and the account is in My wife's name A.S Baloyi. <br> <br>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply04 Jun 2015, 14:58
Official
Hello Niles09,

It is with regret that we learn of the frustration and inconvenience you have experienced with your account. Please accept our sincere apologies in this regard.

We checked your account and noticed that your invoice date is the 2nd of every month and noticed that your service were incorrectly automatically disconnected on the 29th & 30th May 2015. The R50.00 reconnection fee was credited on your account. We apologise for inconvenience caused.

Here are our touchpoints:

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards

Nesta