Disgusting Service

So I got a call from DSTV representative who said if I needed to add more channels for R27 will do for year agreed to that only to find out that is for an insurance that I still have with them, insurance of both my decoders now that I want to cancel the 2nd insurance they not taking calls and I have been trying to have come check the problem with my DSTV for the past 2 weeks now they have not brought a technician nor tried contacting me to find out the problem with the decoder **** about channels are not playing as well. I want to cancel the 2nd insurrection no one is there to assist I am paying for services that I can’t even utilities. I am so disgusted.