Disgusting service

Disgusting service. I am really tired of calling Dstv ..I paid R790 on the 03 June 2023 for my connection to be active. After 3days they disconnected me telling me tht I must pay 800 when I asked I am being told they cant trace my payment. I then sent them proof of payment then was told I have used incorrect account number but the funny part the account number tht I used it was their link tht was provided to me to pay for my Dstv . Every 3 days since the 03June I must call them because I get disconnected. I am tired of calling them and I am tired of sending the proof of payment. Everytime when I call them I must hold while they look for my pop and when call gets cut off they dont call u back. I must buy my own airtime again and call them and start from scratch to explain the issue . I am tired can they just refund me rather .