DISGUSTING Service!!!!!!!!!!

I contacted multichoice to find out what I need to pay on my account to reconnect my services, I was told by The agent Elsa it is R269.50 as I was downgrading to compact plus package. I paid this and recalled them after making this payment and they told me no it can't be connected because I still have an outstanding balance on my account. I was furious as I specifically asked the agent what the amount is I need to pay and she said R269.50 , I even paid R270 . On top of all this I was placed on hold for over 30 minutes and then the call was dropped . I called back and the new agent Okutle in the Durban call centre as I was advised, and was told they can reconnect me however I must pay the areas in 24 hours otherwise it will be disconnected again. I advised the agent I already spent over R200 in airtime this evening calling them and the service I'm receiving is DISGUSTING!. THEY REFUSE TO CREDIT ME FOR THE POOR SERVICE AND MY AIRTIME INSTEAD DEMANDS I PAY THOS AREARS. I will take this further with the regulators as I have been a DSTV customer for more than 11 years and always paid on time except for the last 2 months as I have not been able to enjoy luxury of dstv as Covid has had an impact on my household income . I want the manager to call me back and reconnect my service . I even suggested I will then pay the arrears with my new installment on the first of August 2021 they refuse to accept this . The manager name is Lindekhaya as the agent told me in the Durban call centre also , the manager was to busy to take my call , how disgusting , **** service , no customer service at all. I will take this further .