Hellopeter
Share Your Experience
AF
Abraham F

1 reviews | Active since Dec 2020

24 Dec 2020, 09:02

Disgusting service

I am absolutely frustrated with multichoice Dstv,for disconnecting me more than once, even after telephonically resolving the matter. Please go into my account and see for yourself how many times I phone,even driving 25km to Multichoice N1city walkin spending hours in queue exposing myself to covit-19, then another hour with consultant who took a long time after she consulted with a teamleader to sort out Multichoice's mess .My dstv is currently again disconnected. Multichoice must compensate me for time,airtime and fuel. This ia ridiculous, why must I be content with service like this?. I was promised call backs on numerous occasions. My call was dropped more than once. Multichoice is supposed to be a reputable company. I am very frustrated. Nigel Quinton Fielies

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply24 Dec 2020, 09:40
Official
Hi,

 We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team 
AF
Abraham F's update24 Dec 2020, 13:02
Reviewer Update
Yes I was contacted immediately after sending my review. My Dstv was was reconnected immediately and I was promised that the accounting mess will be sorted. No talk of compensation though,that would have rewarded me for all the inconvenience and expenses of almost a months frustrations. But maybe multichoice does not value their clients loyalty as they have the monopoly in this service. But thanks anyway.