SA
Sameera A.J

1 reviews | Active since Oct 2016

27 May 2017, 16:41

Disgusting service

<p>Bought a dstv decoder deal at Game Store and call the dstv call centre to activate the deal only to find out that our decoder serial number is already in use by another person... firstly that's *****.. the lady at the call centre ask if we bought it from a legit shop.. isn't game store legit. Anyways she can't help cause it's not their problem and game store blames dstv. I don't know to laugh or cry cause now I sit with the problem. I must go back to the store. That lady from the call centre should really change her job cause you need to be more customer friendly and the customer always right. BTW it's ***** that since you picked it up I wonder what dstv will be doing.</p>

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Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply29 May 2017, 07:41
Official

Dear Sameera A.J

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv : Hello Peter Team

Best regards,

DStv (MultiChoice)
DStv (MultiChoice)'s reply29 May 2017, 11:43
Official

Good day Sameera

I tried to contact you today but could not reach you.

May I humbly request that you return the decoder back to Game store. Your decoder should be exchanged. This way we'll be able to load and activate the service from your new decoder.

We apologise for your inconvenience.

Kind regards

Dinah

Best regards,