KM
Kumeshni M

1 reviews | Active since Sept 2015

25 May 2017, 10:57

Disgusting Service!!!

<p>i am utterly disgusted and dissappointed at the service i am currently receiving from DSTV/ Multichoice. my subscription amount of R850.00 is paid monthly via EFT yet this month for some reason, they cannot pick up my payment. I have been disconnected more this month than i actually got to enjoy my services. When I called the service centre on ********** 222, i was told that the amount is not reflecting on their side and I should send proof of payment. I sent POP to ********** as well as to two other people at Multichoice customer service. The fist time I sent the POP, I have been advised btt Mikayla Saunders that she is attaching the POP to my account in that way, I will not be discconected again. She also told me that I was billed for reconnection fees twice but she will reverse it. A day later, I receive an SMS that my services has been suspended. Last week Thursday, I made an additional payment of R300.00 thinking that maybe my account is being suspended as i might have paid less even though i was not informed on his. When calling the contact centre, again i am told that my payment is not reflecting. Once again they asked me to send a POP to them, to which i did. And all over again, I receive an SMS the next day advising that my services has been suspended again. Yesterday after a very busy two weekss including weekends, i really felt like relaxing to a nice movie ony to see that i have been disconnected yet again. i called the service centre and asked to speak to someone higher than the normal agent. I have been transfered to "apparently" the supervisor. She told me that she has received my POP but the system is not picking up payment however, she will contact the finance department and sort it out. she promisded to call me back by 16H30 tonight, I will wait to see if this happens! Now, as i sit at work, I received yet another damn SMS to say that my services has been disconnected yet again. I am now highly P**ed off at this pathetic service. The SMS says i need to pay R507.79 immediately and they will reconnect me. I have already already paid R1150.00 for this month... whatt is the need to pay an additional R500.00!!!! To top it all off, i keep getting a call advising that I am interested in the Explora (to which I am) however, how the hell can i take the Explora when I dont even have connection!!!</p>

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Replies (3)
DStv (MultiChoice)
DStv (MultiChoice)'s reply25 May 2017, 12:48
Official

Dear Kumeshni

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

KM
Kumeshni M's update26 May 2017, 08:48
Reviewer Update

Good Day Girly

Thank you for your reply however, please advise what will happen to the this month's subscription which i have paid for but did not get to enjoy? Also i am very annoyed at the fact that whenever i call your call centre, i have to always hold on for more than 5 minutes due to you experiencing high call volumes. i dont think it is fair for me to take the cost of the month which i have not received subscription as well as all my telephone calls due to your incompetance!

Reconnecting my services on the 25th of the month doesnt change anything!!!

please mail me instead as i think it would be an easier way of communicating!!

thanks

Kumeshni

KM
Kumeshni M's update26 May 2017, 11:25
Reviewer Update

hi, sure. Will await your call!