Disgusting service.

I have an 89 year old customer who wanted to open a DSTV Premium subscription with a new decoder I supp****. I phoned DSTV sales and explained the above and they said they would need to speak to the customer, who was sitting right next to me. The sales person started asking my customer all sorts of personal details and as she is rather deaf and gets confused I said that I would relay the details to the sales rep, this was flatly refused and I was told they would only speak to the customer directly even though they could hear that she was in the same room as me, right next to me. In the end we gave up trying to open an account because the elderly person was getting so confused with trying to her was was being asked. DSTV, you need to realise that the elderly have difficulty dealing with things over a phone and I think you should be a little more flexible in allowing another person, who is clearly sitting next to that elderly person to relay the information to your sales people. I hope your sales people never have to grow old and deal with a similar situation.