disgusting service

<p>I app**** for a DSTV explora price lock early in January this year and the explora was delivered, to my surprise I was advised that I need a multi switch in order to install the explora which was never explained at sales stage even after I told Noma – who was the sales lady that I stay in a complex. I did numerous calls with no assistance, I was **** to and I spoke to many consultants who promised to get back to me, The last manager I spoke to was Duncan and he advised he will discuss this with explora department since then I never got any corresponds or any calls regarding feedback. On top of that you went and debited R1281.42 from my account which I went and reversed because you had no authority to debit this amount. I spoke to Thato on 05.03.2017 regarding the above queries and he assured me that I will get a call today being the 06.03.2017; I haven’t got any call or any feedback and I am fuming with anger, I don’t any consultant or team leader to call me, I want the manager who the team leader reports to, to call me and I don’t want any more escalations. I want solid feedback before the close of business tomorrow being the 07.03.2017.</p>